Entryglide respects the privacy of individuals and organisations who engage with our services. This Privacy Policy describes the types of personal information we collect, the purposes for which we use it, and the steps we take to safeguard it. Our approach aligns with the Privacy Act 2020 (NZ) and applicable industry guidance. By interacting with our website, contacting us, or commissioning work, you acknowledge the collection and use of information as outlined here.
We may collect personal information that you provide directly, such as your name, email address, phone number, delivery address, company details, and project notes. We also process technical data generated when you browse our site, including device characteristics, pages viewed, approximate location, and interactions. This technical data helps us understand interest in our services and improve site performance and content.
Information is used to respond to enquiries, prepare proposals, deliver and install products, manage accounts, and handle service requests. With your permission, we may send updates regarding new materials, care instructions, or changes to lead times. You can request changes to your communication preferences at any time using the contact details provided below. Where we rely on consent, you may withdraw it, and we will apply your updated preferences within a reasonable period.
We share personal information only where required for our operations or by law. Typical recipients include logistics providers, qualified installers, and trusted suppliers who assist with specific project components. These parties are engaged under arrangements that expect appropriate protection of personal information and use limited to defined purposes. We may also disclose information to professional advisers for accounting or legal support, and to authorities when required to comply with applicable obligations.
We take steps to safeguard information against loss, misuse, and unauthorised access. Measures include role-based access, secure storage, and periodic review of retention periods. Personal information is retained only as long as needed for the purposes outlined or to meet legal and reporting requirements. When information is *** longer required, we seek to delete or de-identify it within business and record-keeping constraints.
Our website may use cookies and similar technologies to enhance functionality, maintain sessions, and assess aggregated traffic patterns. You can adjust browser settings to manage cookies. If you choose to limit certain cookies, some site features may operate with reduced convenience. For details about analytics and choices, review the cookie notice presented when you first visit the site.
You have rights to request access to your personal information, to ask for corrections where it appears inaccurate or incomplete, and to raise a concern about our handling of personal information. We will respond within a reasonable timeframe, and we may request verification information to ensure that we are engaging with the correct person. If your request concerns data held by a supplier working on our behalf, we will coordinate with that supplier to address it.
From time to time, we may update this Policy to reflect changes in law, guidance, or our processes. The version published on this page is the current statement. Material updates may be highlighted on our website or communicated directly when appropriate. We encourage you to review this page periodically to understand how your information is managed.
If you have questions about this Policy or wish to exercise your privacy rights, please contact Entryglide at Entryglide@outlook.com or call +64217948305. Our postal and showroom address is 18 Kepa Road, Parnell, Auckland 1052, New Zealand. We aim to respond promptly and to work constructively toward a fair resolution of any privacy concerns.